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Product Configurator Services: Essential to our Commitment to Long-Term Success of Every Customer 

At Consona, we view delivering professional services and support as an essential part of our commitment to the long-term success of our customers. Every Product Configurator customer is using the solution to solve complex and continually changing business problems. The starting point in meeting these challenges is, of course, advanced software specifically designed to address the needs of configuration-intensive manufacturers. To complement and enhance these capabilities, Product Configurator experts are available to help you get up and running quickly so you reduce the time it takes to begin getting real business value from your investment. Our experts also can keep your Product Configurator software running efficiently and cost effectively throughout its lifecycle.

Consona product and business process experts deliver a wide range of services, including consulting, education, product support, maintenance, custom development, and cloud deployment.

Comprehensive consulting services delivered by experts. 

Consona offers a full range of business and technical consulting services delivered by Product Configurator specialists. We meet your need for flexibility, delivering consulting services over multiple channels, including direct-on-site support, and web-based services. Product Configurator consulting services include: 

Implementation

Consona’s Product Configurator experts use a proven implementation methodology to control costs, minimize disruption, and streamline the process so your go-live is successful and occurs in as little time as possible. Our consultants can assume complete control of your implementation or guide your internal team through the structured Product Configurator implementation process. After the go-live, Product Configurator consultants can help you optimize system performance in all key areas, including engineering, production, pricing, costing and customer relationship management.

Technical Consulting

Consona technical consultants are experts in helping customers keep their Product Configurator solution operating without disruption so your internal IT staffs can focus more time on value-added tasks that contribute to your business.

Flexible education to keep employees productive.

Consona offers a flexible, one-on-one program designed to help Product Configurator users quickly understand how best to take advantage of new capabilities and to maximize their productivity over time. A Consona expert will work with individual employees, as needed, to set up a thorough training program that focuses on start-up requirements and ways to keep the solution running optimally year-after-year.

Award-winning, around-the-clock product support.

Companies using the Product Configurator software have access to the award-winning Consona customer support portal, ConsonaExpert.com, and a customer support center featuring skills-based call routing.

Consona Expert features 24x7 self-service access to information about Product Configurator products and services. The information includes downloads, such as service packs, technical updates, and user manuals. Consona Expert provides customers with a product feedback tool that includes a change request management system. Each year, more than 80 percent of Consona customers access software support capabilities or obtain information using Consona Expert—a four-time winner of the Association of Support Professional’s “Top Ten Best Web Support Sites” award.

Phone and web-based support for Product Configurator is provided by industry and solution experts who respond to most inquiries in less than an hour. Consona customer support experts have access to an analytical tool for diagnosing and resolving complex problems.

Extending the value of your Product Configurator solution.

Consona’s maintenance service offering for Product Configurator has been designed to help companies get easy access to continuous product development, information, and support from experts with in-depth knowledge of the solution. Each Product Configurator maintenance agreement provides access to new configuration capabilities, including change requests, service packs, feature enhancements, and new products. Consona maintenance experts also provide Product Configurator customers with support for new techniques and technologies important to their businesses. The maintenance offerings also provide education services as a standard feature and give customers the opportunity to provide input to the Product Configurator development team.

Product customization to meet unique requirements.

Consona custom development services leverage the flexible technology architecture of the Product Configurator software and make it possible for customers to request software modifications, custom-written reports, or data-integration services to enhance how their solution addresses their unique business challenges. Consona implementation consultants also can help identify innovative ways to use Product Configurator software. All Consona custom development projects are conducted using tested philosophies and methodologies.

Low-cost alternative when it makes sense for your company.

Consona offers cloud services for Product Configurator that provide customers with a quick, low risk way to take advantage of advanced software solution capabilities. By using the cloud option, you can leverage state-of-the-art functionality without an upfront investment of time and money in computer servers and software. With Product Configurator on the Cloud, you use a secure instance of the software dedicated for your use. Unlike a Software-as-a-Service (SaaS) deployment where you share a hosted instance of a solution and database with other customers, Product Configurator on the Cloud offers you greater flexibility to customize and upgrade the solution in a way that meets your specific requirements. Consona is committed to leveraging emerging trends in hosting, such as Cloud computing, to respond to distinct customer requirements.